Privacy Policy

1. Introduction

Next Truck Wash (“we”, “us” or “our”) respects the privacy of customers and website visitors. This policy explains how we collect, hold, use and disclose personal information, and how you can contact us about it.

In this policy, Next Truck Wash refers to the business operating under that name for mobile truck washing and related van delivery services offered through this website. If a separate legal entity later operates either service, this policy will be updated to identify that operator and any referral or information-sharing arrangement.

This policy covers our website and the truck washing and van delivery services we operate. We comply with Australian privacy laws to the extent they apply to our business.

2. Information We Collect

2.1 Contact and customer information

Depending on your enquiry or service, we may collect:

• Your name and telephone number.
• Business name and relevant contact details.
• Service, pickup and delivery addresses.
• Other contact information you choose to provide.
• Enquiries, correspondence and booking instructions.
• Invoice details and payment-status records.

2.2 Truck washing information

We may collect information about:

• Vehicle types and the number of vehicles requiring cleaning.
• Cleaning requirements and requested services.
• Site access instructions and preferred service times.
• Service history.
• Photographs provided to explain or document the work.

2.3 Van delivery information

For delivery services, we may collect:

• Sender and recipient names and contact details.
• Pickup and delivery locations.
• Item descriptions, dimensions and approximate weights.
• Collection and delivery instructions.
• Relevant booking and delivery records.

Please provide only information reasonably necessary for your enquiry or service. Do not send identity documents, sensitive information or full payment-card details through a general enquiry form.

2.4 Website information

When you use this website, we may collect information you submit through enquiry forms (such as name, phone number, suburb and message details). Our hosting and form-processing providers may also process standard technical information needed to operate the website and receive enquiries, such as IP address, browser type, request times and pages requested.

Analytics, advertising pixels, chat widgets and similar tools are only loaded if they have been configured for this site. Where those tools are not configured, we do not describe their collection here. We do not treat any technical data as anonymous unless that has been verified for a specific tool.

3. How We Collect Information

We generally collect information directly from you when you:

• Request a quote or make a booking.
• Submit a website enquiry.
• Call or message us.
• Communicate through our social media pages.
• Provide information during a service.

We may also receive information from someone arranging a service on your behalf, including an employer, sender or recipient.

If you provide another person’s information, ensure you are authorised to share it and make them aware of this policy where appropriate.

You may make a general enquiry anonymously or using a different name where practical. However, we may need accurate contact and location details to provide a quote, complete a booking or perform a service.

4. How We Use Information

We use personal information to:

• Respond to enquiries and prepare quotes.
• Arrange truck washing, fleet washing and delivery services.
• Coordinate service access, pickups and drop-offs.
• Communicate about bookings and requested work.
• Manage invoices, payments and business records.
• Address complaints and resolve disputes.
• Maintain and protect our website and business systems.
• Meet applicable legal obligations.
• Send marketing communications where we have the required consent.

We will seek appropriate permission before publishing identifiable customer photographs or testimonials for promotional purposes.

5. Disclosure of Information

Where reasonably necessary, we may disclose relevant information to:

• Personnel and contractors involved in providing your service.
• Drivers, senders and recipients involved in a delivery.
• Providers supporting our website, communications, payment processing and business administration.
• Professional advisers assisting with accounting, legal or insurance matters.
• Authorities or other parties where disclosure is required or authorised by law.

We limit the information shared to what is reasonably needed for the relevant purpose.

6. Marketing Communications

If we send promotional emails or text messages, we will obtain the consent required by applicable law, identify ourselves and provide a straightforward unsubscribe option.

You can opt out using the instructions in the message or by calling 0404 279 224. We will action unsubscribe requests for commercial electronic messages within five working days.

Requesting a quote does not automatically subscribe you to unrelated marketing. Necessary communications about your enquiry, booking, delivery or payment may continue after you unsubscribe.

7. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Access should be limited to people and providers who need the information for an authorised purpose. We review our handling practices as our services and systems change.

No internet transmission or storage system is completely secure.

If a data breach occurs, we will assess it, take appropriate steps to contain and address it, and make notifications where required by applicable law.

8. Third-Party Services

Our website and business operations may involve external technology and service providers. Where they handle information on our behalf, their role is described in this policy.

If you follow a link to an external website or communicate through a social platform, that provider’s privacy policy also applies to its handling of your information.

Using an external provider does not remove any privacy obligations that apply to us.

9. Data Retention

We retain personal information for as long as reasonably needed to:

• Handle enquiries and provide services.
• Maintain necessary business and financial records.
• Comply with applicable legal requirements.
• Resolve disputes and administer our agreements.

Retention periods depend on the information and its purpose. We do not apply one blanket retention period to all records.

When information is no longer needed and retention is not legally required, we take reasonable steps to securely destroy or de-identify it.

10. Access, Correction and Deletion Requests

You can contact us to request access to personal information we hold about you or ask us to correct inaccurate, incomplete or outdated information.

Call 0404 279 224 and explain your request. We may need to verify your identity before releasing or changing information.

We will respond within a reasonable period, ordinarily aiming for 30 days. If we cannot provide access or make a correction, we will explain why, unless legally prevented, and explain how you can complain.

There is no charge to make a request or have information corrected. If a lawful charge for providing access is proposed, we will explain it in advance.

You may also ask us to delete information. We will consider your request, but deletion may not be possible where information is still needed for a lawful purpose or must be retained. This policy does not promise an unconditional right to deletion.

11. Cookies and Website Tracking

Cookies are small files stored on your device. Other website technologies may collect information without using cookies.

Section 2.4 describes the website information we currently collect and the circumstances in which additional tools may be configured.

You can manage cookies through your browser settings. Disabling cookies may affect some website functions and does not necessarily prevent server logging or all other collection.

We do not treat merely visiting this website as blanket consent to unrelated marketing or every form of tracking.

12. Information About Children

Our services are primarily intended for adult customers and business representatives. Please do not provide personal information about children unless it is necessary for the requested service.

If you believe we hold unnecessary information about a child, contact us so we can assess and address it.

13. Overseas Handling of Information

Some website hosting, form-delivery or business-support providers may store or access information outside Australia. Specific provider names and countries will be listed here once confirmed for the systems used by this website. We do not claim that all information is stored only in Australia.

Where Australian privacy law applies to an overseas disclosure, we take the steps required by that law to protect personal information.

14. Changes to This Policy

We may update this policy when our services, information-handling practices or applicable requirements change.

The current version will be published on our website with its effective date. Changes to this policy do not themselves authorise new uses of information where separate consent is required.

15. Privacy Complaints

If you have a privacy concern:

1. Call 0404 279 224 and ask to make a privacy complaint.
2. Describe what happened and the outcome you are seeking. We can arrange a suitable way for you to provide further details in writing.
3. We will investigate and aim to provide a substantive response within 30 days. If additional time is needed, we will explain why and provide an update.

If you are dissatisfied with our response, or have not received a response within 30 days, you may contact the Office of the Australian Information Commissioner (OAIC). The OAIC can advise whether the matter falls within its jurisdiction.

Website: https://www.oaic.gov.au

16. Contact Us

For privacy enquiries, access or correction requests, complaints, or a copy of this policy:

Next Truck Wash
Privacy and truck washing enquiries: 0404 279 224
Van delivery service enquiries: 0476 128 745
Website: https://nexttruckwash.com.au